One Verified Account
MySureWin permits one personal account per eligible player. Accurate registration information and identity verification may be required before withdrawals are approved.
Key Principles
Important Terms at a Glance
Before using MySureWin, every player should understand the principal rules below. The complete clauses in this document take precedence over any short summary.
Players Aged 21+
Casino-style gambling on MySureWin is restricted to players aged 21 and above. Players must also ensure that participation is lawful where they are located.
Personal Payment Methods
Deposits and withdrawals should use payment methods held in the account holder's name, including eligible Malaysian bank, FPX, DuitNow, or e-wallet channels.
Responsible Play
MySureWin provides practical controls such as deposit limits and self-exclusion. Gambling should remain entertainment and never be treated as guaranteed income.
Important: By registering, accessing, depositing with, or otherwise using MySureWin, you confirm that you have read, understood, and agreed to these Terms and Conditions together with the applicable Privacy Policy, responsible gambling information, bonus rules, and game-specific rules. If you do not agree, you must stop using MySureWin.
01 Introduction and Acceptance
These Terms and Conditions constitute the agreement between the individual player and MySureWin concerning use of the website, casino, sportsbook, promotions, payment functions, VIP services, and related features. References to “you”, “your”, or “player” mean the registered user. References to “we”, “our”, or “the platform” mean MySureWin.
Use of MySureWin is voluntary. You are responsible for reading the current Terms and Conditions before placing a wager. Continued use after an updated version becomes effective constitutes acceptance of that version. No employee, agent, or personal manager may waive these rules unless a variation is formally confirmed through an authorised MySureWin channel.
02 Account Eligibility
You may create a MySureWin account only if you are at least 21 years old, possess legal capacity to enter into a binding agreement, and are permitted to participate in the relevant activity under the laws that apply to you. MySureWin does not represent that online gambling is lawful in every location. It remains your responsibility to understand and comply with applicable requirements.
Registration details must be complete, current, and accurate. You must not register on behalf of another person, impersonate another individual, provide misleading information, or allow a minor to access MySureWin. We may request proof of age, identity, address, source of funds, or payment ownership. Failure to provide satisfactory documents may lead to restrictions, delayed withdrawals, suspension, or account closure.
03 Account Security and Use
Each player may maintain only one MySureWin account unless prior written approval is given. Duplicate or linked accounts may be suspended while MySureWin reviews activity, bonuses, deposits, and withdrawals. Where duplicate registration was used to obtain an unfair benefit, associated promotional credits and winnings may be removed to the extent reasonably connected with that conduct.
You must keep your username, password, and security credentials confidential. Any activity completed through your credentials may be treated as authorised unless you promptly report suspected compromise. MySureWin recommends a unique password and any available two-factor authentication. Account access must not be sold, transferred, shared, or used for commercial betting services.
04 Deposits and Payment Methods
MySureWin may support MYR deposits through channels such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong, subject to availability. Displayed minimums, maximums, processing periods, and payment limits form part of these Terms and Conditions. Available methods may vary by account, transaction value, verification status, and operational requirements.
Payment instruments should belong to the registered account holder. MySureWin may reject or reverse third-party deposits and may request evidence of ownership. Deposited funds are intended for genuine gambling activity and must not be used as a money-transfer service. Where payment fees apply, MySureWin will display or otherwise communicate relevant information before or during the transaction process.
05 Withdrawals and Verification
Withdrawal requests are subject to account verification, payment checks, applicable wagering rules, withdrawal limits, and security review. MySureWin may request a Malaysian identity card, passport, proof of address, bank statement, e-wallet evidence, or other reasonable documentation. Documents must be genuine, legible, current, and submitted by the account holder.
Estimated processing periods are not guaranteed completion times. Bank maintenance, payment partner interruptions, public holidays, incomplete verification, suspicious activity, or inaccurate banking information may cause delays. MySureWin will normally return funds through an eligible method associated with the player. A pending withdrawal may be cancelled only where that option remains available within the account interface.
06 Wagers, Results, and Technical Events
A wager is accepted only when recorded and confirmed by MySureWin systems. Players must review stake, selection, odds, market, and potential return before confirmation. For sports markets involving Liga Super Malaysia, EPL, UFC, football, or other events, settlement follows the official result and the market-specific rules shown by MySureWin.
Obvious pricing errors, incorrect participant details, duplicate markets, interrupted games, data-feed faults, or technical malfunctions may require correction, cancellation, or resettlement. MySureWin may void affected transactions where an error is clear and material. Casino outcomes are governed by the applicable game rules and verified system records. A malfunction does not create an entitlement to winnings generated solely by that malfunction.
07 Bonuses and Promotions
Every MySureWin bonus may have separate eligibility criteria, minimum deposits, wagering requirements, contribution percentages, maximum bets, expiry periods, excluded games, and withdrawal caps. Those promotion-specific rules supplement these Terms and Conditions. Players should review them before accepting a bonus because restrictions may continue until wagering is completed or the bonus is cancelled.
Unless stated otherwise, a MySureWin promotion is limited to one claim per player, household, device, payment source, or shared network. Coordinated claims, identity manipulation, low-risk wagering patterns designed solely to clear a bonus, or exploitation of an error may be treated as promotion abuse. MySureWin may withhold the promotional element and directly associated winnings following a reasonable review.
08 Prohibited Conduct
You must not use MySureWin for unlawful activity, fraud, collusion, money laundering, payment abuse, match manipulation, automated wagering, unauthorised scraping, account trading, or interference with platform security. You must not attempt to reverse engineer software, exploit a defect, overload services, introduce harmful code, or obtain access to another player's information.
MySureWin may investigate unusual gameplay, linked accounts, rapid payment cycling, suspicious device patterns, inconsistent identity data, or conduct reported by payment and integrity partners. During a review, access or withdrawals may be temporarily restricted. Where prohibited conduct is reasonably established, MySureWin may void affected bets, remove improperly obtained benefits, close the account, and retain records where required for compliance or dispute management.
09 Responsible Gambling
MySureWin is intended for entertainment by adults aged 21 and above. You should set a personal budget, avoid chasing losses, take regular breaks, and never gamble with money needed for rent, food, education, medical expenses, or debt repayment. Casino play and sports betting involve financial risk, and no result or betting system guarantees a profit.
Eligible players may request deposit limits, cooling-off periods, or self-exclusion through the controls and support options described on the MySureWin Responsible Gambling page. During self-exclusion, attempts to open replacement accounts are prohibited. We may close linked accounts and return an eligible balance after completing necessary checks. MySureWin may also intervene where activity indicates a material risk of gambling-related harm.
10 VIP Programme
MySureWin VIP membership, including Bronze, Silver, Gold, Platinum, Diamond, and invitation-only Royal Black Diamond status, is subject to eligibility review. Turnover, settled wagering, account standing, verification, responsible gambling indicators, and other legitimate factors may influence tier status. Published benefits are not cash entitlements unless expressly credited as withdrawable funds.
Personal managers cannot override security checks, responsible gambling restrictions, game rules, or these Terms and Conditions. MySureWin may adjust tier thresholds, cashback calculations, event invitations, limits, and programme benefits with reasonable notice where practicable. VIP status may be reduced, paused, or removed where account activity changes or responsible gambling concerns arise.
11 Intellectual Property
The MySureWin name, logo, interface, design elements, written content, graphics, databases, and platform software are protected by applicable intellectual property rights. Access is provided solely for personal, non-commercial use in accordance with these Terms and Conditions. No content may be copied, republished, distributed, sold, modified, or used to create a competing service without prior authorisation.
Third-party game names, provider marks, and payment brand references remain the property of their respective owners. Their appearance on MySureWin does not transfer ownership or grant a player any right to use those materials outside the normal operation of the platform.
12 Privacy and Communications
MySureWin processes account information, identity documents, payment records, device data, gameplay history, and support correspondence for purposes that may include service delivery, verification, security, fraud prevention, responsible gambling, and legal compliance. Further information appears in the Privacy Policy, which forms part of the rules governing your use of MySureWin.
Operational communications may include account alerts, security notices, transaction updates, changes to these Terms and Conditions, and responsible gambling messages. Marketing preferences may be managed through available account or support channels, but essential service communications cannot always be disabled while an account remains active.
13 Availability and Liability
MySureWin aims to provide a stable platform but does not guarantee uninterrupted access. Maintenance, internet failure, device incompatibility, payment disruption, cyber incidents, third-party service failures, or events beyond reasonable control may affect availability. Players are responsible for using a secure device and reliable connection.
To the maximum extent permitted by applicable law, MySureWin is not responsible for indirect, incidental, or consequential loss arising from platform use, interrupted access, or a player's gambling decisions. Nothing in these Terms and Conditions excludes liability that cannot lawfully be excluded. Any account adjustment will be assessed using verified transaction, game, and system records.
14 Suspension and Account Closure
You may request account closure through MySureWin support. Before closure, pending wagers may remain subject to normal settlement, and any eligible balance will be returned after verification and payment checks. Closure does not remove obligations or liabilities that arose before the effective closure date.
MySureWin may suspend or close an account for breach of these Terms and Conditions, failed verification, security risk, abusive conduct, unlawful use, extended inactivity, or responsible gambling reasons. Where lawful and appropriate, we will explain the general basis for the decision. Security-sensitive details or information that could compromise an investigation may be withheld.
15 Complaints and Disputes
If you believe a transaction, wager, settlement, bonus decision, or account action is incorrect, contact MySureWin support promptly with your username, relevant transaction reference, date, amount in MYR, and a clear explanation. Do not send passwords or one-time security codes. MySureWin will review available account records and provide a response within a reasonable period.
A complaint should normally be raised as soon as practical after the disputed event. While a review is pending, players must not create duplicate accounts or attempt payment reversals without first allowing the issue to be investigated. The platform record will be treated as authoritative unless reliable evidence demonstrates a material error.
16 Changes and General Provisions
MySureWin may amend these Terms and Conditions to reflect product updates, payment changes, security requirements, responsible gambling standards, commercial adjustments, or legal developments. Material changes will be communicated or displayed through an appropriate platform notice. The effective date at the top of this page identifies the current version.
If any clause is found invalid or unenforceable, the remaining clauses continue in effect. A failure by MySureWin to enforce a provision immediately does not waive the right to enforce it later. Headings support readability and do not alter legal meaning. These Terms and Conditions, together with incorporated policies and specific promotional or game rules, form the complete agreement concerning use of the platform.
17 Contact Us
Questions about these Terms and Conditions may be directed to MySureWin support. Live Chat is available 24 hours a day, 365 days a year. You may also contact the team using the plain-text email address [email protected]. For security, support may require account verification before discussing personal transactions or account restrictions.
Players seeking information about limits, cooling-off, or self-exclusion should review the Responsible Gambling page. General platform questions may also be answered in the FAQ. MySureWin encourages every player to resolve uncertainty before depositing or placing a wager.
Continue with Confidence
Understand the Rules Before You Play
Review the MySureWin responsible gambling guidance, learn how player controls work, or return to the homepage to explore the platform. By continuing to use MySureWin, you confirm your acceptance of these Terms and Conditions.
Visit Homepage Responsible Gambling