Purpose-Limited Data
MySureWin collects information needed to operate accounts, process MYR payments, verify identity, protect platform integrity, and provide responsible gambling controls.
Privacy Commitments
How MySureWin Protects Players
MySureWin applies practical privacy controls throughout the account lifecycle. These summaries highlight key principles, while the complete Privacy Policy below provides the formal details.
Secure Verification
Identity and payment checks help MySureWin prevent underage access, fraud, account takeover, duplicate registration, and misuse of Malaysian payment channels.
Player Choices
MySureWin provides reasonable ways to review, correct, or request deletion of personal data, subject to security, regulatory, and record-retention obligations.
Marketing Control
Players may manage promotional preferences while MySureWin continues to deliver essential security, account, transaction, and responsible gambling notices.
Important: This Privacy Policy applies whenever you visit, register with, communicate with, deposit into, withdraw from, or otherwise use MySureWin. It should be read together with the MySureWin Terms and Conditions and Responsible Gambling information. If you do not agree with this Privacy Policy, you should not provide personal data or continue using the platform.
01 Introduction
MySureWin respects the privacy of every visitor and registered player. This Privacy Policy describes the categories of personal data MySureWin may process, the reasons for processing that information, the circumstances in which information may be disclosed, and the rights available to players. References to “you” and “your” mean the individual using MySureWin. References to “we”, “us”, “our”, and “platform” mean MySureWin.
Personal data means information that identifies you or can reasonably be connected with you. It may include direct identifiers, such as your name and identity document details, as well as indirect identifiers, including device information, payment references, account activity, and communications with MySureWin.
02 Personal Data We Collect
MySureWin may collect information directly from you, automatically through your use of the platform, or from payment, identity verification, fraud prevention, game, and technical service providers. The categories collected depend on the features you use and the level of verification required for your account.
| Data category | Examples | Primary purpose |
|---|---|---|
| Identity and profile data | Name, date of birth, nationality, address, username, and identity document information | Registration, age checks, identity verification, account security, and eligibility review |
| Contact data | Email address, communication preferences, and support correspondence | Account notices, customer service, security alerts, and preference management |
| Financial data | Deposit and withdrawal records, bank references, e-wallet details, and transaction status | Payment processing, fraud prevention, reconciliation, and withdrawal verification |
| Gaming data | Casino activity, sports selections, stakes, winnings, losses, bonuses, and VIP status | Wager settlement, player support, promotion administration, and responsible gambling |
| Technical data | IP address, browser, device type, operating system, session records, and security events | Platform delivery, troubleshooting, analytics, security, and misuse prevention |
03 How Data Is Collected
You provide data when creating or updating a MySureWin account, completing identity checks, depositing or withdrawing MYR, claiming a bonus, setting limits, contacting support, or joining the MySureWin VIP programme. MySureWin may also record information generated when you play slots, participate at live casino tables, or place bets on Liga Super Malaysia, EPL, UFC, football, and other markets.
Technical information may be collected automatically when your browser or device communicates with MySureWin. Payment-related data may be received from channels such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong. MySureWin receives only the information reasonably required to verify, reconcile, and secure the relevant transaction.
04 Data Processing Purposes
MySureWin processes personal data to establish and administer accounts, verify age and identity, deliver casino and sportsbook services, settle wagers, calculate balances, process deposits and withdrawals, provide customer support, administer promotions, and maintain VIP benefits. Processing is also necessary to protect MySureWin and its players from fraud, collusion, money laundering, account takeover, payment abuse, and other prohibited conduct.
MySureWin may analyse account behaviour to identify technical problems, improve navigation, measure service performance, personalise relevant platform content, and support responsible gambling interventions. Such analysis may include deposit frequency, session duration, changes in stake size, loss patterns, attempted limit changes, and repeated account access. These signals help MySureWin determine when a safety message, restriction, affordability review, or support contact may be appropriate.
05 Grounds for Processing
Depending on the context, MySureWin processes information because it is required to perform the agreement with you, comply with applicable obligations, protect legitimate business and security interests, establish or defend legal claims, protect vital interests, or act on valid consent. Where consent is relied upon, you may withdraw it through an available preference control or by contacting MySureWin support.
Withdrawal of consent does not affect processing already performed lawfully. It also does not prevent MySureWin from retaining or processing information where another valid ground applies, including the need to maintain transaction records, investigate suspected fraud, enforce account restrictions, protect self-excluded players, or respond to a lawful request.
06 Payment and Verification Data
MySureWin may request identity documents, proof of address, bank evidence, e-wallet ownership confirmation, source-of-funds information, or a photograph needed for account verification. The extent of a request may depend on transaction value, account activity, payment risk, withdrawal history, or inconsistencies in information supplied to MySureWin.
Players should redact unrelated information only where MySureWin confirms that doing so will not prevent verification. Passwords, personal identification numbers, and one-time banking security codes should never be provided to MySureWin support. Payment credentials used directly within a bank or e-wallet environment may be handled by the relevant provider rather than stored by MySureWin.
07 Disclosure and Service Providers
MySureWin does not sell personal data. Information may be disclosed to carefully selected providers that support payment processing, identity verification, fraud detection, platform hosting, cybersecurity, game delivery, sports data, customer support, analytics, communication delivery, and professional advice. These providers should receive only the information needed to perform their assigned function.
MySureWin may also disclose information where reasonably necessary to comply with a lawful request, investigate prohibited activity, protect players or platform security, enforce the MySureWin Terms and Conditions, respond to a payment dispute, or establish and defend legal rights. Where business ownership or platform operations are reorganised, relevant data may transfer subject to appropriate confidentiality and security safeguards.
08 International Data Processing
Some technology, game, payment, or security providers supporting MySureWin may process information outside Malaysia. Privacy and data protection standards can differ between locations. Where international processing occurs, MySureWin takes reasonable steps to use contractual, organisational, and technical safeguards suitable for the nature of the information and the associated risk.
International processing does not alter the commitments described in this Privacy Policy. MySureWin expects providers to preserve confidentiality, apply appropriate security, follow documented purposes, and avoid using player information for unrelated independent marketing.
09 Cookies and Similar Technology
MySureWin may use cookies, local storage, session identifiers, and similar technologies to keep players signed in, remember preferences, protect account sessions, identify suspicious access, measure platform performance, and understand how features are used. Essential technologies are required for core security and account functions.
Your browser may allow you to limit or remove cookies. Disabling essential cookies may prevent sign-in, disrupt payment flows, or stop parts of MySureWin from functioning correctly. Analytics information may be aggregated or reduced in identifiability where practical. MySureWin does not use cookies to permit unrelated third parties to sell player profiles.
10 Security and Account Protection
MySureWin applies layered technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, improper alteration, disclosure, and destruction. Measures may include encrypted connections, access controls, monitoring, credential protection, restricted staff permissions, verification checks, backups, and incident response procedures.
No internet service can guarantee absolute security. You should use a unique password, protect your registered email account, avoid shared devices, and sign out after each session. If you suspect that your MySureWin credentials or payment information have been compromised, contact support promptly and change any affected credentials.
11 Data Retention
MySureWin retains personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on account status, the type of record, payment and dispute requirements, security investigations, responsible gambling commitments, legal claims, and applicable record-keeping obligations.
Closing a MySureWin account does not always result in immediate deletion. Transaction, verification, self-exclusion, fraud prevention, and complaint records may need to remain restricted and securely stored after closure. When information is no longer required, MySureWin will take reasonable steps to delete, anonymise, or securely isolate it.
12 Your Privacy Rights
Subject to applicable requirements and reasonable identity verification, you may ask MySureWin to provide access to personal data, correct inaccurate or incomplete information, explain relevant processing, restrict certain uses, review marketing preferences, or delete information that is no longer required. You may also raise an objection or concern about how MySureWin has handled your information.
Some requests may be limited where disclosure would affect another person's rights, expose confidential security methods, undermine an active investigation, or conflict with a legal, payment, fraud prevention, self-exclusion, or record-retention requirement. MySureWin will assess requests fairly and explain the outcome where it is appropriate and lawful to do so.
- Provide your registered username and enough information for MySureWin to identify the account.
- Describe the information or processing activity covered by your request.
- Complete reasonable identity checks before personal data is disclosed or changed.
- Do not include passwords, banking PINs, or one-time security codes in any request.
13 Marketing and Communications
Where permitted, MySureWin may send information about casino promotions, sports markets, bonuses, tournaments, and VIP benefits based on your preferences and account eligibility. MySureWin may use limited account information to keep promotional content relevant, such as preferred game categories or VIP tier.
You may request that MySureWin stop promotional communications through available preference settings or support. Essential messages may still be sent, including deposit and withdrawal updates, security alerts, changes to this Privacy Policy, account restrictions, responsible gambling notices, and service announcements. Choosing not to receive marketing does not affect access to ordinary MySureWin support.
14 Responsible Gambling and Age Controls
MySureWin is intended for players aged 21 and above. Identity and behavioural data may be used to prevent underage access, maintain self-exclusion, administer deposit limits, identify linked accounts, and respond to indicators of gambling-related harm. These uses support both individual player safety and the integrity of MySureWin.
If you request self-exclusion, MySureWin may retain sufficient identity, device, and account information to recognise and block attempted re-registration. This information is not retained to encourage future gambling. More details about deposit limits, cooling-off, session management, and self-exclusion are available on the Responsible Gambling page.
15 Underage Users
MySureWin does not knowingly permit casino-style gambling by anyone under 21. If MySureWin has reason to believe that an account belongs to an underage person, access may be suspended while age and identity are investigated. A parent or guardian who believes that an underage person has supplied information should contact support without delay.
Information connected with an underage access attempt may be retained where reasonably necessary to prevent further registration, investigate payments, protect the individual, or meet applicable requirements. MySureWin may request evidence confirming the identity and authority of any adult making a request on behalf of another person.
16 Changes to This Privacy Policy
MySureWin may update this Privacy Policy when services, technology, payment methods, security practices, or applicable requirements change. Material revisions will be displayed through an appropriate notice where reasonably practicable. The effective date shown at the top of the page identifies the current version.
Players should review the MySureWin Privacy Policy periodically. Continued use after an update takes effect means that the revised notice applies to subsequent processing, subject to any consent that must be obtained separately. Earlier versions may remain relevant to processing conducted while those versions were effective.
17 Contact Us
Questions, concerns, or privacy requests may be directed to MySureWin support through Live Chat, which is available 24 hours a day, 365 days a year. You may also use the plain-text email address [email protected]. MySureWin may ask for reasonable verification before discussing an account or releasing personal information.
Include a clear description of your request and the username linked to your MySureWin account. Do not send your password, banking PIN, or one-time security code. General account information is available in the FAQ, while contractual rules governing platform use appear in the Terms & Conditions.
Clear and Secure
Manage Your MySureWin Experience with Confidence
Review the MySureWin account rules, learn more about responsible gambling controls, or return to the homepage. Our support team is available around the clock if you have a question about your personal data or account security.
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